Customer Service

Greenhouses and Cold Frames 

All Greenhouses and Cold Frames ship FREE UPS or FedEx ground in the contiguous 48 states. If you would like to have your order expedited, call for air rates.  Call for all other rates. 

Greenhouse Accessories 

All shipping on accessories will be calculated based on your accessory order total.  Refer to the following chart to calculate your shipping charges.  Accessories automatically qualify for the lowest shipping rate (12%) with the purchase of a greenhouse or cold frame. 

Panel Shipping

Due to the oversize nature of the Solexx panels, please call 1-800-825-1925 or email us at greenhouse@farmwholesale.com for a shipping quote. If you would like to place an online order, we will call or e-mail you with your order total including the shipping.

Roll Shipping 

Due to the oversize nature of the Solexx panels, please call 1-800-825-1925 or email us at greenhouse@farmwholesale.com for a shipping quote. If you would like to place an online order, we will call or e-mail you with your order total including the shipping.

Your satisfaction is important to us! The Greenhouse Catalog offers a 90 day money-back guarantee on all Solexx brand greenhouse and accessories. If you are dissatisfied with your product, call us at 1-800-825-1925 for return authorization details. You can return the item for an exchange or refund. Shipping and/or restocking fee may apply for the return of a greenhouse, call for information about a specific greenhouse brand.

If you have any questions or problems with your shipment, Please call us at 1-800-825-1925.

There are three ways to place your order. Orders are generally shipped UPS within 2-3 days of receiving the order. Please allow 2 weeks for delivery. Orders paid by personal check require additional processing time and can take up to 10 days longer.

Online

Place your order on our secure shopping cart see our privacy policy. After submitting your order, an e-mail confirmation will be sent within minutes. The e-mail lets you know that your order was successfully received. It also gives you a copy of your order for your reference. You can track the status of your order or review your order history at any time by logging into your account.

By Phone

Call 1-800-825-1925 or 1-503-393-3973 (Salem area) to place your order with one of our knowledgable customer service representatives.

Phone Hours
8am-5pm Monday-Friday (PST)
11am-8pm Monday-Friday (EST)

By Mail or Fax

You can use our catalog order form to mail or fax your order. Please fax orders to 1-503-393-3119

When you log in to your account, you will be able to do the following:

• – Proceed through checkout faster when making a purchase
• – Check the status of orders
• – View past orders
• – Make changes to your account information
• – Change your password
• – Store alternative addresses (for shipping to multiple family members and friends!)

If you have any questions about your account or any other matter, please feel free to contact us at greenhouse@farmwholesale.com or by phone at 1-800-825-1925.